At Rang Beauty, we maintain the highest standards of hygiene and safety. As our lipstick products fall under the personal care and wellness category, we do not accept returns once a product has been delivered and accepted.
Free Replacement Policy
However, we do offer free replacements within 48 hours (2 days) of delivery in the following cases only:
- Damaged Product Received – The lipstick is physically damaged, broken, melted, or in unusable condition.
- Incorrect Product Received – Wrong shade, variant, or product delivered.
- Missing Items – Part of your order is incomplete or missing.
How to Request a Replacement
To process a replacement request, please contact us within 48 hours of receiving your order at the details below:
📧 Email: reachus@rangbeauty.in
🌐 Contact Form: Available on our website
Mandatory Requirements:
⚠ Unboxing Video is Mandatory – We cannot process any claim without a complete, uncut unboxing video.
Your video must include:
- Start recording before opening the package.
- Clear view of the outer shipping box and shipping label with order details.
- The complete unboxing process without cuts or pauses.
- Clear display of all products, invoices, and items inside.
- Close-up shots of any damage or wrong items (if applicable).
Replacement Process Timeline:
- Submit your claim with the unboxing video within 48 hours of delivery.
- Verification: Our team will review your claim within 24–48 business hours.
- Pickup arranged: Once approved, we'll arrange a pickup within 2–4 business days.
- Replacement shipped: Your replacement will be dispatched within 3–5 business days after we receive the product back.
Important Terms & Conditions
❌ No returns or replacements will be accepted for:
- Used, opened, or swatched lipsticks.
- Products damaged due to misuse or improper storage.
- Change of mind, shade preference, or "not required" reasons.
- Claims raised after 48 hours of delivery.
- Products without unboxing video proof.
- Items returned without original packaging, seals, labels, or invoice.
- Free gifts or samples provided by the brand.
- Products purchased during sale/clearance (unless damaged/defective/wrong).
Refund Policy
- Refunds are issued only if replacement stock is unavailable.
- Refund processing takes 7–10 business days from the date we receive the returned product.
- For prepaid orders (Card/UPI/Net Banking): Amount refunded to original payment source.
- Shipping fees are non-refundable.
Cancellation Policy
You can cancel your order within 2 hours of placement if it hasn't been shipped yet.
Contact us immediately at: 📧 reachus@rangbeauty.in
- Cancellations processed within 24 hours of request.
- Refunds issued within 24–48 business hours after cancellation confirmation.
- If the order is already dispatched, it will follow the replacement/return process upon delivery.
We appreciate your trust in Rang Beauty and are committed to ensuring you have the best experience with our lipsticks!
For any queries, reach us at:
📧 reachus@rangbeauty.in